In the first instance please take a look at our Tankscout video tutorials and if you need more information browse our Frequently asked questions. Should you have problems accessing the new portal or with your readings, please send us a support request.
If you are getting an error message when you try to login, please try clearing you cache before contacting us.
Installation by trained service engineers is included as standard within all of our all service packages. To help ensure that installation is quick and ease you will be asked several questions relating to your tank when signing up to the service. There will be no need for the engineer to enter your home.
No. Tankscout is a single, one-piece, wireless device. No cabling, wiring or additional equipment is necessary.
No. Once installed, the device requires no regular maintenance or servicing. The device's internal battery life is typically five years.
Tankscout functions on a lower strength signal than mobile phones, so you do not need a good signal at your location. In areas of weak signal, an additional Low Signal Assistance bolt-on can be utilised to help the device communicate effectively.
Faults will be detected by our Tankscout customer service team. In the unlikely event of a fault we will send an engineer to diagnose and correct the problem at no additional cost to you, providing you are within the contracted period.
For questions or queries, please send us an enquiry, or contact the Tankscout customer service team on 01666 511220.
If you have more than one tank please call the Tankscout customer service team on 01666 511220 to discuss installation of multiple devices or click here to contact us
By default, your alert or 'trigger' levels are set at 30% of your overall tank capacity, however this can vary depending on your daily / weekly usage. If you wish to change your trigger level, please contact the Tankscout customer service team on 01666 511220 or click here to contact us.
No. As the device takes readings that are specific to your tank, it needs to be installed and configured by our trained service engineers.
No. Unless Tankscout was specifically included as part of a fuel contract with us, there is no obligation to buy from Watson Fuels.
We’d always expect the accuracy of our readings to be within 2%. Due to the way that the device measures the liquid level, we can’t be accurate to the litre (although customers typically find that the device functions very well).
This depends on when your Tankscout device last ‘called in’ (sent a reading to us). Daily call devices typically send in a reading at 4.30am each day, weekly devices typically call in at 4.30am on a Friday.
By default, your alert or 'trigger' levels are set at 30% of your overall tank capacity, however this can vary depending on your daily / weekly usage. If you wish to change your trigger level, please contact the Tankscout customer service team.
*Installation / service subject to tank suitability
Note that we cannot monitor petrol tanks due to the lower flash point of the fuel, and the potential for igniting with the mobile phone signal.
For Buy Outright and Monthly payment types, the device will be yours after 3 years / 36 months (although note that it would be out of warranty at this time).
We need the device to be activated by our engineering team before we can process the logins. This can sometimes take 1-2 days
We don't have an App at present, however Tankscout works on all devices including mobiles.
Please contact us to discuss the options, we may be able to transfer your unit to your new address or your new occupiers maybe able to take over your account.
How to login to your Tankscout portal
How to view your single tank information
Understanding the multiple tanks dashboard
How to view a single tank from the tanks dashboard